Refund & Return Policy

REFUND & RETURN POLICY

To provide the best customer satisfaction, the merchant offers the following solutions. If you have any questions regarding the Refund Policy, please call the restaurant directly. The merchant holds the liability for the Refund Policy. Preparation of your order can begin immediately after your order has been confirmed. We cannot accept cancellations once the Restaurant has accepted your order. The customer must submit the proof of purchase (order invoice number) and receipt to claim a refund.

1. Food Order Errors:

If you receive food that is different from your receipt, we sincerely apologize. Please call the merchant as soon as you notice an error in your order, and the merchant will send you the correct order, free of extra charge.

2. Food Order Incomplete:

On the rare occasion that you do not receive all the food items on your order, the merchant will make it up to you. Please call the Restaurant as soon as you notice that any food items were not received in your order.

3. Spoiled food:

In the event that your food is delivered in an unhygienic and/or spoiled condition, please report it to the merchant with a description of the scenario. The merchant will replace the food.

If the above-mentioned solutions are not to your preference, you may opt to refund your payment. Please provide a brief description of the event to the merchant. For refunds to apply, please notify the merchant with the following information:

1. Name
2. Contact Information
3. Order Number
4. Merchant Name
5. Price of food
6. Total order value (including shipping)

A full refund will be made to the original method of payment and this process may take up to 14 working days. 

We thank you for your patience.